Mr. Scratch

More than a month ago, we took our car to Mr. Tire for repair work. Contrary to what you might expect from the name, they perform full automotive repair (with the key exception being body work). There was a problem with the steering which they fixed. Unfortunately, while they had the car, they also dropped a metal object on it which produced a nice scratch and dent on one side. The manager was very apologetic and promised that if we got an estimate they would pay to have it fixed. I asked if they could fix it, but (as I previously mentioned) they don't do body work. I brought two estimates for the repair and was told that they would call me. Two weeks went by and I had not heard anything, so I stopped by and talked to the manager. He said that he had submitted the paperwork to the central office and they would be calling me. That was a few weeks ago and I have still heard nothing. The Mr. Tire that I went to was previously Procare and I always got great service there, so I think that Mr Tire might not have the same customer-centric approach that Procare had. I will be taking my car somewhere else for repairs in the future, and I suggest that you do the same. Of course, if I ever hear from Mr Tire, I will post that information here. There is a Monroe down the street but I don't want to go there as that is the parent company of Mr. Tire. Maybe next time I will try out Tuffy, has anyone been there?